Introduction

Product Information

The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, both regarding the identity of the company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound for errors due to a detour during the registration of electronic data in the store.

Purchase Process – Order Completion

- Buy :

The customer can pay for the purchase of the contents of the basket, either by cash on delivery, by deposit to the company's bank account, by credit/debit card and through Piraeus Bank. In the case of the card, the customer is directed to a secure Piraeus Bank website, where he provides his card details. The credit card is charged in the evening of the same day. Our store will issue a receipt for the purchase of the order, but if the customer wishes, an invoice can also be issued.

- Checkout :

By submitting your order, you are informed of its correct completion and you are sent a relevant e-mail confirming your order.

– Days & Delivery Process:

Delivery days are from Monday to Friday. Goods are sent by our own vehicles or by Courier.

For the shipments of your orders there is the possibility of supervision. That is, with the track number that we will give you during the shipment of your products, you will be able to track their progress.

– Voting – Contests:

In the context of providing its services or other promotional actions, the COMPANY may at regular intervals invite its members to participate in electronic voting or contests. To participate in these votes, the users / members of the Website should declare their name and, where applicable, other personal information such as status, age, etc. (depending on the nature of the questions put to the vote or the competition). The vote of the user / member is recorded exclusively for drawing conclusions in relation to the position of public opinion on a certain issue and may not be used for any other purpose nor disclosed to third parties.

– Interface with third-party websites:

Through the Website, the visitor / user / member may have access to other third-party websites such as social networking websites such as Facebook etc. In any case where the visitor / user / member makes use of this service, an exchange of information takes place with the websites in question and the information shared will be governed by their respective privacy policies. The visitor / user / member is invited to modify the privacy settings of his account on these websites directly. The COMPANY does not control the privacy policies of said third parties and assumes no responsibility or liability for the actions of said third parties.

Photos and copyright

Our store undertakes not to use the photo you have uploaded to our page or sent to our email for any advertising or non-advertising reason other than to create the product you desire.

Reproduction of photographs taken by a professional photographer or other copyrighted photographs without the permission of the copyright holder is illegal.

By sending or uploading the photos to our page or to our email, you certify that the photo reproduced to create our store the product you want is not an object of intellectual property or the customer, sender has obtained the permission of the owner of the copyright .

Secure Transactions

The COMPANY recognizes the importance of the security of Personal Data, as well as electronic transactions, and has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to users' personal information is kept confidential.

The details of the users (name, profession, e-mail address, residential address, etc.) as well as the transactions of the users of the online store are considered confidential, just like the transactions in the commercial store. Users, when providing their details in the context of their transactions, consent and accept the imminent processing of personal data, for the needs of the smooth and smooth transaction between the parties, as well as the transmission of these details to recipients who will be identified in particular, they are the employees of the company in the context of processing the contract being drawn up. Also, the existence of the right of access and the right of opposition of articles 12 and 13 of Law 2472/1997 is hereby notified.

All payments made using a card are processed through the electronic payment platform” Alphae–Commerceher Alpha Bank and uses encryption TLS 1.1 with encryption protocol 128- bits (Secure Sockets Layers – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

Product Exchanges & Returns

All orders that are in the processing stage cannot be cancelled. All products created with your own photo or even with your own guidance are non-returnable.

For the rest of the products, a return can be made but with the important condition that the product and its packaging are in their original condition.

For product returns, shipping costs are borne by the consumer.

It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders. The COMPANY undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority. The personal data declared in our online store are used exclusively by it or companies cooperating with it, for the purpose of supporting, promoting and executing the business relationship. All the documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the company. The customer can have access to them if he wishes.